GOLD STANDARD PROCESS
1. Call Us First
2. Examine Vehicle
3. Review Options
4. Become Our Fan!
History of Alexander Body and Fender
On November 17, 1978 the Akron Beacon Journal wrote an article about the history of Alexander Body & Fendor Co.
ANNIVERSARY: It was the end of Francesco D’Alessandro – only 18 – although he didn’t know it at the time. Francesco only knew that he was hungry and standing in line outside a carpet plant in Philadelphia hoping to get a job. A tall, rawboned man walked down the line asking questions in a mountain state accent. “What’s your name?” he asked the young Italian boy.
Our Pastor Program
On Monday’s we give free car washes to all pastors between 10:00 AM to 3:00 PM. All we ask is that you call ahead.
Parts Match Program
Many insurance companies will figure aftermarket, reconditioned and used (LKQ) parts when they are writing your estimate. Due to our large purchasing power we can negotiate with our supplies whenever possible to put OEM (Original Equipment Manufacturer) parts back on your vehicle.
WHAT THEY SAY ABOUT US
Shannon Baker, Customer
There are only a few places I trust to work on my car, and Alexander’s is the only place I trust for paint. All I can say is their paint job looked fantastic and lasted. My initial paint job has been in place for about 5 years. Let’s just say my factory paint job hasn’t lasted that long. Beautifully matched and blended, they simply take the time to do it right. I’d absolutely recommend them.
Shon Christy, Customer
I had an absolutely amazing experience from start to finish at Alexander! The went above and beyond to help me through the process from estimate, scheduling the rental, and event fixed a few small blemishes that were not part of the original estimate. My car looks exactly like it did when I left the dealership the day I bought it! Well done team!
Do not cash the insurance check. Bring it with you when you drop off your vehicle for repairs.
You can wash your vehicle with a good quality automotive shampoo and rinse with water. Avoid using harsh detergent. Use a chamois or soft cloth to dry. Car washes are fine, use the touch-less ones. Definitely avoid the ones with bristles, this will dull your fresh paint. DO NOT WAX YOUR VEHICLE FOR 90 DAYS AFTER REPAIRS ARE COMPLETED. We bake all fresh paint in our bake booths, but it still takes 3 months for your fresh paint to completely cure.
If a repair is needed to a “wear and tear” part of your vehicle (i.e. tires, batteries, suspension parts, etc…) the insurance company will only pay a percentage of the cost of that replacement part. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your car.
We accept Visa, MasterCard, Discover and personal checks. And of course cash is always welcomed. Financing is available on all portions of your repairs if approved. Call our staff for details!
You pay the body shop the deductible. Think of it like a co-pay at a doctor’s office, you’re responsible to pay a certain amount and the rest is paid by the insurance company.
If you are the insured party (meaning the claim is going through your insurance) then yes you will owe a deductible. The amount of the deductible that you will be responsible for is determined by your insurance policy. If you are unsure what that amount is, call your insurance agent. If you are a claimant (meaning someone hit you), there is no deductible.
Yes. We warranty all repairs with a Lifetime Warranty on our workmanship as long as you own the car. Parts are warranted as per each vendor.
We will give you a pre-call once the car is assembled and ready for our detail department. We will give you a final call once it meets our “Gold Standard” approval.
Your advisor can give you an estimate of the time it will take to have your vehicle repaired. There’s always a chance of additional damages that could not be seen at the time of your estimate. This will affect the repair time due to getting an approval from your insurance company, ordering additional parts, or additional labor.
Yes, we do offer courtesy rides within a reasonable distance.
If you are in need of a rental car we would be glad to make arrangements for you. We can call the rental company and they will have a car ready for you when you drop your vehicle off. Insurance companies only pay for a rental car if you have that coverage on your policy or you are claimant (meaning you were hit by somebody). If you do not have rental coverage on your policy we do get a discount from the rental company if you tell them you are our customer and to give you our rate. When your car is finished you can leave your rental here, they will come and pick it up at our shop.
No. A car is only a total loss when the price of the repairs exceeds the insurance companies determined value of your vehicle. Today, most cars are built using a unibody (that’s where the frame and body are as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system can return your vehicle back to original specifications. If it is determined that your frame section is bent beyond repair, most manufacturers sell frame portions that can be sectioned into your vehicle.
Today’s modern factory finishes incorporate multiple layers of highly specialized materials. We have made major investments in equipment that allows us to give a lifetime warranty. We have purchased four (4) angle cameras that look at your paint from four different angles to insure we get proper color match along with our own paint mixing machine. We also have two (2) down-draft baking booths to insure our paint matches the factory finish as close as possible.