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Frequently Asked Questions

Do not cash the insurance check. Bring it with you when you drop off your vehicle for repairs.

You can wash your vehicle with a good quality automotive shampoo and rinse with water. Avoid using harsh detergent. Use a chamois or soft cloth to dry. Car washes are fine, use the touch-less ones. Definitely avoid the ones with bristles, this will dull your fresh paint. DO NOT WAX YOUR VEHICLE FOR 90 DAYS AFTER REPAIRS ARE COMPLETED. We bake all fresh paint in our bake booths, but it still takes 3 months for your fresh paint to completely cure.

If a repair is needed to a “wear and tear” part of your vehicle (i.e. tires, batteries, suspension parts, etc…) the insurance company will only pay a percentage of the cost of that replacement part. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your car.

We accept Visa, MasterCard, Discover and personal checks. And of course cash is always welcomed. Financing is available on all portions of your repairs if approved. Call our staff for details!

You pay the body shop the deductible. Think of it like a co-pay at a doctor’s office, you’re responsible to pay a certain amount and the rest is paid by the insurance company.

If you are the insured party (meaning the claim is going through your insurance) then yes you will owe a deductible. The amount of the deductible that you will be responsible for is determined by your insurance policy. If you are unsure what that amount is, call your insurance agent. If you are a claimant (meaning someone hit you), there is no deductible.

Yes. We warranty all repairs with a Lifetime Warranty on our workmanship as long as you own the car. Parts are warranted as per each vendor.

We will give you a pre-call once the car is assembled and ready for our detail department. We will give you a final call once it meets our “Gold Standard” approval.

Your advisor can give you an estimate of the time it will take to have your vehicle repaired. There’s always a chance of additional damages that could not be seen at the time of your estimate. This will affect the repair time due to getting an approval from your insurance company, ordering additional parts, or additional labor.

Yes, we do offer courtesy rides within a reasonable distance.

If you are in need of a rental car we would be glad to make arrangements for you. We can call the rental company and they will have a car ready for you when you drop your vehicle off. Insurance companies only pay for a rental car if you have that coverage on your policy or you are claimant (meaning you were hit by somebody). If you do not have rental coverage on your policy we do get a discount from the rental company if you tell them you are our customer and to give you our rate. When your car is finished you can leave your rental here, they will come and pick it up at our shop.

No. A car is only a total loss when the price of the repairs exceeds the insurance companies determined value of your vehicle. Today, most cars are built using a unibody (that’s where the frame and body are as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system can return your vehicle back to original specifications. If it is determined that your frame section is bent beyond repair, most manufacturers sell frame portions that can be sectioned into your vehicle.

Today’s modern factory finishes incorporate multiple layers of highly specialized materials. We have made major investments in equipment that allows us to give a lifetime warranty. We have purchased four (4) angle cameras that look at your paint from four different angles to insure we get proper color match along with our own paint mixing machine. We also have two (2) down-draft baking booths to insure our paint matches the factory finish as close as possible.

Yes. We generally order your parts at the time we schedule your vehicle for repairs. We generally need a couple days to order the parts prior to your drop off date, this enables us to provide a quicker turnaround time. If we determine your vehicle is unsafe to drive, then we will arrange a rental car as soon as possible, because you safety is our top priority.

Yes, we are open Saturday’s from 8:00 AM to 11:00 AM unless otherwise noted.

Claim numbers are issued by the insurance company at the time the accident is reported. Just call your insurance company and ask them for the claim number. If the claim has already been started they should have a claim number assigned to your vehicle.

Alexander Body & Fender